FREQUENTLY ASKED QUESTIONS

Why can't I have pick up and/or delivery between 4 pm and 6:30 pm?


As the Phoenix Metro area grows, road congestion becomes more and more time consuming. GoGet strives to keep their prices as low as possible; eliminating travel during high-peak rush hours is one way we do this! A few things to remember: You will get your laundry back within the time frame your requested service allows. Also, you are more than welcome to leave your dirty laundry by your door for collection.




Can I add 'Special Requests' with my laundry?


If you have special requests, we are more than happy to accommodate them. Here is how you submit a special request and prepare your order so we can meet your needs: 1. Place the items that have a specfic request in a separate bag. Place a note in the bag detailing your request. Please do not tape special requests to the outside of the bag. Place the note inside the bag. 2. When placing your order, you are provided the opportunity to include Special Washing Instructions. In this area on the Order Form, please describe your special requests.




Do I need to be home at the time of pick up and/or delivery?


No. It is your own preference. If you choose not to be home at the of pickup, please make sure that your laundry is left bagged in sight, outside of your door (unless you have otherwise noted another place in the Delivery Notes portion of the online form.) For the delivery of laundry, please make sure that you have notated a place for us to leave your hanging clothes if you are not going to be home. We do make sure to bag all of the clothes that we use our hangers on, but we cannot be responsible for weather or any other incidents.




Can I provide my own soap?


Yes, you sure can! Please include your soap with your order and we will return the unused portion of your detergent with your delivery. There is an additional charge of $4 for orders when the customer provides their own soap. Customers need to be aware that we use 3 oz per every10 pounds of laundry washed. It is important that the customer is also aware that they must include enough soap to properly process their order. GoGet will not process orders with homeade soaps. Soaps provided by customers must be rated for HE washers.




Can I provide my own hangers?


Yes. However if the customer provides us with large plastic hangers, we will not be able to place the hung clothes in plastic garment bags. GoGet is not responsable for broken hangers, and hangers that are broken will be discarded.




How much is my delivery charge?


Our delivery charge includes the pick up of your dirty laundry and the return of your clean laundry. Please note that 'No-Show' pick-up and deliveries will incur an additional delivery charge. The delivery charge is based on the city that your order is picked up / delivered in. Ahwatukee $24
Anthem $40
Avondale $28
Buckeye $32
Carefree $28
Cave Creek $28
Chandler $22
Gilbert $24
Glendale $17
Goodyear $22
Guadalupe $17
Laveen $28
Litchfield Park $32
Mesa $24
Paradise Valley $14
Phoenix $12
Phoenix-Ahwatukee $24
Peoria $17
Scottsdale $17
Sun City $24
Surprise $28
Tempe $17
Tolleson $28
Queen Creek $32




What is the difference between Standard Service and SuperFast?


Standard service requires a 24 hour return time, and our SuperFast service allows for a 8-12 hour return time.




Can I drop off my laundry?


No. We do not have a customer-facing facility. Part of the 'pizzazz' of our Full Service Laundry is the Pick-Up and Delivery! We take pride in that!




Do you offer Dry Cleaning or Pressed Finished of Items?


Not at this time. Check back at a later date though :-)




Can I send in Household Items?


Absolutely! Normal items such as towels, sheets, light blankets, and throw rugs (no larger than 4x6-without backing) are weighed by the pound. Comforters are not included in your weighed items, but are priced individually, Queen: $21.99 and King: $26.99. If you have any other item that is very bulky or heavy, go ahead and give us a call at 1-800-396-1189 and we will get you a quote. Thanks!




Why have an account with GoGet?


Having a account with GoGet offer many differnt benifits. 1. The portal saves your pick up & delivery address along with gate codes and special instructions 2. The portal also saves your laundry preferences 3. Account holders save 50% on delivery fees and are enrolled in loyalty rewards 4. Special offers are given to members only from time to time 5. NO CREDIT CARD REQUIRED and no membership fees.