Goget My Laundry Terms Of Service


GoGet My Laundry shall be known as GGML in this agreement. The “Customer” shall be known as the person that has ordered service.


Definition of Service:

GGML offers wash,fold and hang laundry service. GGML does not offer dry cleaning service nor do we offer professional finish laundry service.. 


The Processing Of Customers Order:

Sorting of laundry. GGML will sort the customers laundry based on items that are considered whites and darks. Dark items will not be washed with white items unless specifically requested by the customer. During the sorting process GGML will attempt to check pockets for items in pockets or attached to clothing that is not typically meant to be washed. GGML is not responsible for items that are  left in pockets or attached to clothing. Any items damaged as a result of being washed will not be replaced, nor will compensation be issued to the customer by GGML. GGML is not responsible for items left in pockets that are lost. The customer agrees that they are responsible for checking their submitted order for items that are not intended to be washed or of value. GGML will attempt to wash the customers clothes based on the care label. If an item is submitted in an order, that is labeled “ DRY CLEAN ONLY” or a similar label is on the item and it is washed, GGML is not responsible for any damage to the item. No compensation or replacement will be issued to the customer by GGML. 


GGML agrees to never wash multiple customers orders together in the same washer, at the same time. Nor will GGML dry multiple customers orders at the same time in the same dryer. 


GGML is not responsible for items that are damaged during the washing or drying process. Any items submitted to GGML that are worn or have damage will not be the responsibility of GGML. If an item is damaged during the washing and drying process, GGML is not responsible, nor will compensation or replacement be issued. 


GGML does not guarantee that items will be free from wrinkles, GGML is a wash, fold, and hang service only; and does not guarantee that items will be free of wrinkles. Items that are wrinkled will not constitute a refund or a credit.


GGML does not guarantee that all stains and odors will be removed during the wash process. If the customers items are heavily soiled and require either upgraded soaps and softeners or require additional washing the customer agrees to notify GGML at the time of order that these additional services are needed. If the customer elects to have their order double washed, then they agree to pay an additional $.50 per pound for this service.  Customers that elect to use sensitive skin or unscented soaps agree that odors and / or stains may still be present after washing. If this occurs, the customer agrees that no refunds or compensation will be issued. 


GGML does not guarantee or warranty that  the skin of the person wearing or using the washed items will not experience an allergic reaction. If a reaction occurs, the customer is not entitled to compensation or a refund. 


Pick Up and Delivery Of Customers Orders

GGML does not offer a customer facing facility and only offers pick up and delivery service to their customers. Customers are not permitted to drop off or pick up their order.


GGML offers pick up service within 60 minutes of ordering service or within 60 minutes of the scheduled pick up time. GGML does not guarantee 60 minute pick up, due to road conditions or during heavy traffic times. In the event a customers items are not picked up within the advertised 60 minute time, the customer agrees that they are not eligible for a refund or compensation. GGML attempts to deliver the customers order within 60 minutes of the scheduled time. GGML does not guarantee 60 minute delivery windows due to road conditions or heavy traffic conditions. If a customer's order is delivered beyond the 60 minutes of the scheduled delivery, they are not eligible for a refund or compensation.  


Customer agrees that any order that is not successfully picked up or delivered by fault of the customer, will be subject to a $25.00 fee that will be assessed to their next order. GGML reserves the sole discretion as to fault.


Payment Of Order:

The customer agrees that when they submit an order, they include their correct email address and phone number. After a customers order has been received by GGML, the order will be weighed and an invoice will be sent to the customers provided email address. This invoice will be sent to the customer within 6 hours of receiving the order. It is the sole responsibility of the customer to review and submit payment through the click to pay link that was sent to the customer by GGML. The customer agrees that orders that have not been properly paid two hours prior to the scheduled delivery time, that scheduled delivery time will be cancelled. In the event a scheduled delivery time is cancelled due to nonpayment, it is the customers sole responsibility to contact GGML at 800-396-1189 or info@gogetmylaundry.com to reschedule their delivery after they have satisfied their outstanding invoice.


Lost Items and / or Lost Orders:

In the event an item(s) is missing from a customers returned order, the customer agrees to the following process: 

  1. The customer agrees to contact GGML and report any missing items within 48 hours of delivery of their order.

  2. Customer agrees to allow GGML 5 business days to review  and investigate the claim.

  3. At the sole discretion of GGML, if GGML determines that GGML is responsible for a missing item(s), compensation or refund will be issued. GGML, reserves the sole right to determine the value and replacement of a missing item.


By submitting an order with GGML, Customer agrees to the HOLD HARMLESS AGREEMENT BELOW.




This HOLD HARMLESS AGREEMENT (the "Agreement") is made as of 01/01/2019 (the "Effective Date") by and between GGML (the "Indemnitee"), and CUSTOMER (the "Indemnifier"), loc The Indemnitee and Indemnifier may be referred to individually as the "Party", or collectively, the "Parties". RECITALS WHEREAS, the Indemnifier desires to hold harmless and indemnify the Indemnitee from all liabilities, losses, claims, judgments, suits, fines, penalties, demands or expenses that may result from the indemnitee's participation in the activity defined in section 1.07; and WHEREAS, Indemnitee desires indemnity against all liabilities, losses, claims, judgments, suits, fines, penalties, demands or expenses that may result from the Indemnitee's participation in the activity defined in section 1.07. NOW, THEREFORE, in consideration of the premises and the mutual covenants and agreements set forth herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties hereby agree as follows: SECTION 1: DEFINITIONS AND INTERPRETATIONS 1.01 Words in the singular shall include the plural and vice versa. 1.02 A reference to one gender shall include a reference to the other genders. 1.03 A reference to writing or written includes e-mail. 1.04 Any obligation in this Agreement on a Party not to do something includes an obligation not to agree or allow that thing to be done. 1.05 Any phrase introduced by the terms "including", "include", "in particular "or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms. 1.06 References to sections or clauses are to the sections or clauses of this Agreement. 1.07. "Activity" shall mean: . SECTION 2: INDEMNIFICATION 2.01 Indemnification. To the fullest extent permitted by applicable law, the Indemnifier will hold harmless and indemnify the Indemnitee against any and all claims and actions arising out of Indemnitee's participation in the Activity, including, without limitation, expenses, judgments, fines, settlements and other amounts actually and reasonably incurred in connection with any liability, suit, action, loss, or damage arising or resulting from the Indemnitee's participation in the Activity, subject to the limits on indemnification described in section 2.02. 2.02 Exceptions. Indemnifier shall not hold harmless and indemnify Indemnitee under the following circumstances: (1) against a claim caused by the negligence or fault of the Indemnitee, its agent or employee, or any third party under the control or supervision of the Indemnitee, other than the Indemnifier or its agents, employees or contractors. (2) in a civil action, where the Indemnitee did not act in good faith and in a reasonable manner; and (3) where the actions or conduct of the Indemnitee constituted willful misconduct or the Indemnitee was knowingly fraudulent or deliberately dishonest. 2.03 Settlement and Consent. The Indemnitee will not settle any claim or action without first obtaining the written consent of the Indemnifier. The Indemnifier or will not be liable for any amounts paid in settlement of any claim or action where written consent was not obtained. 2.04 Cooperation. Both Parties agree to cooperate in good faith and provide any and all information necessary for the defense of any claim or action. SECTION 3: MISCELLANEOUS 3.01 Representation on Authority of Parties/Signatories. Each Party signing this Agreement represents and warrants that they are duly authorized and have legal capacity to execute and deliver this Agreement. Each Party represents and warrants to the other that the execution and delivery of the Agreement and the performance of such Party's obligations hereunder have been duly authorized, and that this Agreement is a valid and legal agreement binding on such Party and enforceable in accordance with its terms. 3.02 Amendment. This Agreement may only be changed or supplemented by a written amendment, signed by authorized representatives of each Party. 3.03 Waiver. The waiver of any breach or violation of any term or condition hereof shall not affect the validity or enforceability of any other term or condition, nor shall it be deemed a waiver of any subsequent breach or violation of the same term or condition. No waiver of any right or remedy under this Agreement shall be effective unless made in writing and executed by the Party so to be charged. The rights and remedies of the Parties to this Agreement are cumulative and not alternative. 3.04 Entire Agreement. This Agreement constitutes the entire Agreement between the Parties, replacing all other written and/or previous agreements. 3.05 Severability. The Parties acknowledge that this Agreement is reasonable, valid and enforceable. However, if any term, covenant, condition or provision of this Agreement is held by a court of competent jurisdiction to be invalid, void or unenforceable, it is the Parties' intent that such provision be changed in scope by the court only to the extent deemed necessary by that court to render the provision reasonable and enforceable and the remainder of the provisions of this Agreement will in no way be affected, impaired or invalidated as a result. 3.06 Governing Laws. The validity, construction and performance of this Agreement shall be governed and construed in accordance with the laws of Arizona, without giving effect to any form of conflict of law provisions thereof. The Federal and State courts located in Arizona shall have sole and exclusive jurisdiction over any disputes arising under the terms of this Agreement. 3.07 Effect of Title and Headings. The title of the Agreement and the headings of its Sections are included for convenience and shall not affect the meaning of the Agreement or the Section. 3.08 Attorney's Fees. If any legal proceeding is brought for the enforcement of this Agreement, or because of an alleged breach, default or misrepresentation in connection with any provision of this Agreement or other dispute concerning this Agreement, the successful or prevailing party shall be entitled to recover reasonable attorney's fees incurred in connection with such legal proceeding. The term "prevailing party" shall mean the party that is entitled to recover its costs in the proceeding under applicable law, or the party designated as such by the court. 3.09 Successors and Assigns. This Agreement shall be binding upon and shall inure to the benefit of the Parties, their respective successors and assigns. 3.10 Interpretation. The terms of this Agreement shall be construed in accordance with the meaning of the language used and shall not be construed for or against either Party by reason of the authorship of this Agreement or any other rule of construction which might otherwise apply. 3.11 Counterparts. This Agreement may be executed in counterparts. Facsimile signatures are binding and are considered to be original signatures. THE UNDERSIGNED HAVE READ, UNDERSTAND and ACCEPT THIS AGREEMENT, and by ordering services, all Parties agree to all of the aforementioned terms, conditions and policies.