Terms of Service
GoGet My Laundry may modify these Terms at any time. Your continued usage of the Services will mean you accept those changes, and you agree to comply with all applicable laws and regulations.
1. OUR SERVICES
GoGet My Laundry provides pick-up and delivery services for dry cleaning, laundry, and related services. GoGet My Laundry interacts with Dry Cleaners, Laundromats, and related partners (“Cleaners”) to clean and care for clothes and other items that you give to GoGet My Laundry. Pick-up and delivery may be requested through the Site or App, or via email or SMS messaging.
3. USE OF THE SITE OR APP
3.1 Use Restrictions
GoGet My Laundry alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Services, including all as text, graphics, images, photographs, illustrations, trademarks, trade names, service marks, logos, information obtained from GoGet My Laundry’s licensors, and other materials (“Contents”). These Terms do not convey to you any rights of ownership in or related to the Services or the Content. GoGet My Laundry’s name, logo, and the product names associated with the Services are trademarks of GoGet My Laundry, its affiliated companies or third parties, and no right or license is granted to use them.
Any use of the Contents not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws. Except as stated herein, none of the Contents may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior written permission of GoGet My Laundry or its licensors.
Subject to your compliance with these Terms, GoGet My Laundry grants you a limited, non-exclusive, non-transferable license: (A) to view, download and print any Content solely for your personal and non-commercial purposes; (B) to view any Content to which you are permitted access solely for your personal and non-commercial purposes; and (C) view and use the Services. You have no right to sublicense the license rights granted in this section, without our prior express, written consent.
All rights not expressly granted herein are reserved to GoGet My Laundry and its licensors. GoGet My Laundry reserves the right, in its sole discretion, to terminate your access to the Services, or any portion thereof, at any time, for any reason or for no reason at all, without prior notice or any notice.
3.2 User Submissions
3.3 Your Account
If you use the Services, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your devices. You agree to accept responsibility for all activities that occur under your account or password. GoGet My Laundry reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
4. TERMS OF SERVICE
To use the Services, you must first sign up with GoGet My Laundry. When signing up, we request that you provide GoGet My Laundry with certain personal information so that we can provide you with the requested Services (such information may include name, email address, mobile telephone number, address for pick-up and delivery, and/or credit card data). Upon successful completion of your signing up with GoGet My Laundry, GoGet My Laundry will provide you with a personal account, which may be accessible by you with a password of your choice.
4.1 Use of the Service
You warrant that the information you provide to GoGet My Laundry is accurate and complete. GoGet My Laundry is entitled at all times to verify the information that you have provided and to refuse the Services without providing notice.
You may only access the Services using authorized means. It is your responsibility to check to ensure you are using the correct App and App version for your device. GoGet My Laundry is not liable if you do not have a compatible mobile device or if you download the wrong version of the App for your mobile device. GoGet My Laundry reserves the right to terminate the Services and the use of the App if used with an incompatible or unauthorized device.
Use of the Site and App is free of charge. GoGet My Laundry reserves the right to introduce a fee for the use of these Services. If GoGet My Laundry decides to introduce such a fee, GoGet My Laundry will inform you accordingly and allow you to either continue or terminate the Services.
GoGet My Laundry charges for the services that you request, which may include dry cleaning, laundered shirts, wash & fold, or related services ("Cleaning"). You agree that you will pay for all Cleaning you purchase through GoGet My Laundry, and that GoGet My Laundry may charge your credit card account as provided by you when registering for the Services for the Cleaning (including any taxes, late fees, or additional fees as applicable) that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing GoGet My Laundry with a valid credit card account for payment of all fees at all times. Any payment made is non-refundable.
GoGet My Laundry may use a third-party payment processor (the "Payment Processor") to link your credit card account to the Services. The processing of payments or credits, as applicable, in connection with your use of the Services will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these Terms. GoGet My Laundry is not responsible for any errors by the Payment Processor.
5. TEXTING TERMS AND CONDITIONS
You may opt in to receive GoGet My Laundry’s text messages (using autodialer technology) at the mobile number you provide to us. Your consent to receive our promotional texts is not a condition of purchase or use of the cleaning services. Message and data rates may apply. If you have any questions about your text plan or data plan, please contact your wireless provider. You can opt out of receiving our texts at anytime.
Any and all offers or promotions advertised on the Services are void where prohibited, and are subject to the posting of any official rules to such offers or promotions.
You understand that there is inherent risk in Cleaning and there is potential for clothing and related items to get lost or damaged. GoGet My Laundry will do its best to ensure situations like this do not happen, and in the instances they do happen, will work with you to help rectify the situation when you provide us with written notification identifying the concern with the Cleaning within fourteen (14) days of receiving your cleaned clothes and items. Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, GoGet My Laundry’s aggregate liability in no event shall exceed an amount of $500 or, where applicable, the equivalent of that amount in the currency used by you for the payment for Cleaning.
In addition, the information, recommendations and/or services provided to you on or through the Services is for general information purposes only. The use of the Site or the Contents is at your own risk. The Contents in this Site could include technical inaccuracies or typographical errors. GoGet My Laundry may make changes or improvements at any time.
THE CONTENTS IN THIS SITE ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, GoGet My Laundry DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. GoGet My Laundry DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIAL WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. GoGet My Laundry DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE CONTENTS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. YOU (AND NOT GoGet My Laundry) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
8. THIRD-PARTY WEBSITES
The Service may contain hyperlinks to other websites and webpages (“Third-Party Pages”), as well as to text, graphics, videos, images, music, sounds, and information belonging to or originating from other third-parties (collectively, “Third-Party Applications”). The Company does not investigate, monitor, or review any Third-Party Pages or Third-Party Applications to ensure their accuracy, completeness, or appropriateness. The Company is not responsible for the Third-Party Pages or any Third-Party Applications accessed through the Services. You agree that GoGet My Laundry shall have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between you and any third party, or as a result of the presence of such third party on the Site.
You agree to defend, indemnify, and hold GoGet My Laundry, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys, agents, and partners harmless from and against any claims, costs, actions, demands, damages, losses, liabilities, expenses, and settlements including, without limitation, reasonable legal and accounting fees, arising out of or in connection with: (a) your violation or breach of any term of these Terms or any applicable law or regulation, whether or not referenced herein; (b) your violation of any rights of any third party, or (c) your misuse of the Services.
10. MODIFICATION OR SUSPENSION OF THE SITE
You agree that GoGet My Laundry may, in its sole discretion and at any time, modify, discontinue, or suspend its operation of the Services, any part thereof or any Contents, temporarily or permanently, without notice or liability to you.
12. APPLICABLE LAWS
13. MANDATORY AGREEMENT TO ARBITRATE ON AN INDIVIDUAL BASIS
Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, counts, claim, or cause of action) between you and the Company or the Company's employees, agents, successors, or assigns, shall exclusively be settled through binding and confidential arbitration, except that you or the Company may take claims to small claims court if the dispute qualifies for hearing by such a court. In addition, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.
There is no judge or jury in arbitration and arbitration procedures are simpler and more limited than rules applicable in court. YOU ACKNOWLEDGE AND AGREE THAT, APART FROM THE NARROW EXCEPTIONS ABOVE, YOU AND THE COMPANY ARE EACH WAIVING YOUR RIGHTS TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.
Arbitration shall be subject to the U.S. Federal Arbitration Act and federal arbitration law, and shall be conducted by Judicial Arbitration Mediation Services, Inc. (“JAMS”) pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014 (the “JAMS Rules”) and as modified by this agreement to arbitrate.. The JAMS Rules, including instructions for bringing arbitration, are available on its website athttp://www.jamsadr.com/rules-streamlined-arbitration. The Minimum Standards are available athttp://www.jamsadr.com/consumer-arbitration/.
You and the Company must abide by these rules: (a) the arbitration shall be conducted on an individual basis and not in a class, consolidated or representative action and the arbitrator shall not award class-wide relief; (b) the Company will pay its arbitration costs as required by JAMS rules, and in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, the Company will pay as much of your arbitration filing and hearing fees as the arbitrator deems is necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation; (c) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (d) each side pays his, her or its own attorneys' fees and costs unless the claim(s) at issue permit the prevailing party to be paid its fees and litigation costs, and in such instance, the fees and costs awarded shall be determined by the applicable law.
With the exception of subpart (a) in the paragraph above, if any part of this arbitration provision is deemed invalid, unenforceable or illegal, then the balance of this arbitration provision shall remain in effect and be construed in accordance with its terms as if the invalid, unenforceable, or illegal provision were not contained. If, however, subpart (a) in the paragraph above is found invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void. If for any reason a claim proceeds in court rather than in arbitration, the dispute shall be exclusively brought in state or U.S. federal court in California.
14. NOTICE AND TAKE-DOWN PROCEDURES
If you believe any Submission accessible on or from the Site infringes your copyright, you may request removal of those materials (or access thereto) from this Site by contacting us (address identified below) and providing the following information: (A) identification of the copyrighted work that you believe to be infringed. Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work; (B) identification of the Submission that you believe to be infringing and its location; (C) your name, address, telephone number, and email address; (D) a statement that you have a good faith belief that the complained of use of the work is not authorized by the copyright owner, its agent, or the law; (E) a statement that the information you have supplied is accurate, and indicating that “under penalty of perjury,” you are the copyright owner or authorized representative; and (F) signature or the electronic equivalent from the copyright holder or authorized representative.
Our address for copyright issues relating to this website is as follows:
1934 E. Camelback Rd. Ste: 120-309. Phoenix, AZ 85016 Phone: 800-396-1189
Attn: GoGet Customer Care
In an effort to protect the rights of copyright owners, GoGet My Laundry maintains a policy for the termination, in appropriate circumstances, of users of this Site who are repeat infringers.
15. INVALIDITY; MISCELLANEOUS
If any part of these Terms is determined to be invalid or unenforceable pursuant to applicable law, including, without limitation, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms will continue in full force and effect. Only you and GoGet My Laundry are entitled to enforce these Terms. No third party will be entitled to enforce any of the terms and conditions herein.
16. COMPLETE AGREEMENT
Information We Collect
Information You Provide Us: GoGet My Laundry collects information from you when you choose to share it with us. This may include when you use our Services, register or create an online account with or through the Services, make a purchase, request information from us, sign up for newsletters, text messages, or our email list, use our cleaning and related services, enter into sweepstakes or other promotion, fill out a survey, request customer support, or otherwise communicate with or contact us. The information we collect may include your name, email address, password, telephone or mobile number, address (for pickup and delivery), zip code, photo and Some Social Media Login Information if the user elects to log in to the system using social media credentials.
2. Information collected if a purchase is made: If you make a purchase from us, we collect a credit/debit card number and related financial information (such as CVV, expiration date, and billing address), or other payment information (such as via PayPal or Apple Pay), depending on the form of payment you choose.
3. Information about your clothing: We may also collect information on the clothes you are giving us for cleaning, including type, service requested, brand, color, size, and photos. We do this to provide you with an enhanced experience when using the Service, such as sending an itemized list of items we picked up for cleaning, and providing you with customized offers or promotions based on the information we collect about your clothing.
4. Referrals: If you choose to refer a friend through the Services, we will ask for your friend's contact information. We will a message to your friend inviting him or her to sign-up for GoGet My Laundry service or visit the Site or App. We store this information to send the referral message(s) and track the success of our referral program.
5. Social Media : You may also be given the option to link to your Facebook or other social media account through the Services. When you do, we may automatically receive certain information about you based on your registration and privacy settings on those third party services.
Information Automatically Collected: Whenever you visit or interact with the Services, GoGet My Laundry, as well as any third-party advertisers and/or service providers, may use a variety of technologies that automatically or passively collect information about your online activity. This information may be collected in the following ways:
Usage Information: We may use a variety of technologies such as cookies, web beacons, pixel tags, log files, local shared objects (Flash cookies), HTML5 cookies, or other technologies to collect certain information about visitors to, and users of, our Services and interactions with our emails and online and mobile advertisements, and to allow GoGet My Laundry to keep track of analytics and certain statistical information. This includes, but is not limited to, your browser type, device type, operating system, software version, the domain name from which you accessed the Services, the date and time you visit the Services, the areas or pages of the Services that you visit, the amount of time you spend viewing or using the Services, the number of times you return to the Services, other click-stream or site usage data, emails that you open, forward or click-through to our Services, and other sites that you may visit.
Device Information: We may automatically collect your IP address or other unique identifier (“Device Identifier”) for the computer, mobile device, tablet or other device (collectively, “Device”) you use to access the Services, including the hardware model and mobile network information. We may use a Device Identifier to, among other things, provide the Services, help diagnose problems with our servers, analyze trends, track users’ web page, email and mobile application movements/activities, help identify or gather broad demographic information for aggregate use, and retarget online and mobile advertisements to you across computers or devices you may use.
Geolocation Information: If you choose to turn on your Bluetooth, Wi-Fi or other geolocation functionality when you use our App, we may collect and use your geolocation information so that you are able to view when our drivers are close to your location, set your pick up location if you are at a different address then you have saved in your account, and allow our drivers to find the location you wish your clothes to be picked up from.
Third Party Service Providers. We may use third party service providers to support our Site or App. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or HTML5 cookies to receive, collect, and store information.
1.3 Information Collected From Other Sources
We may acquire information from other trusted sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic and lifestyle information). We may use this information to help us maintain the accuracy of the information we collect, to target our communications so that we can inform you of products, services or other offers that may be of interest to you, and for internal business analysis or other business purposes.
1.4 Combination of Information
We may combine the information we receive from and about you, including information you provide to us and information we automatically collect through the Services, as well as information collected offline, across other computers or devices that you may use, and from third party sources.
2. HOW WE USE YOUR INFORMATION
GoGet My Laundry may use the information we collect from and about you for the following reasons:
To respond to your requests for cleaning and related services (including to validate, confirm, verify, pickup, fulfill, and deliver your order), and contact and communicate with you when necessary (including providing service-related announcements);
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Services, and allow you to view your order history;
To review the usage and operations of our Services, develop new products or services, and conduct analysis to enhance or improve our content, products, and services;
To provide you with customized Site or App content, targeted offers, and advertising on the Site or App, via email, text message or push notification, or across other websites, mobile applications, social media or online services;
To contact you with information, newsletters and promotional materials from GoGet My Laundry or on behalf of our partners and affiliates;
To use your data in an aggregated non-specific format for analytical and demographic purposes;
To protect the security or integrity of the Services and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users;
To use and disclose your credit/debit card information only to process payments and prevent fraud; and
For other purposes disclosed at the time you provide your information or otherwise with your consent.
3. INFORMATION WE SHARE
Affiliates: We may share your information with GoGet My Laundry affiliates and subsidiaries for business, operational, promotional and marketing purposes.
Service Providers: We may share your information with third party service providers that provide business, professional or technical support functions for us (including to the extent necessary or desirable to pick up or deliver your order or complete your transaction), help us operate our business and the Services, or administer activities on our behalf.
Business Partners or Other Trusted Entities: We may share your information with our select business partners, affiliates, and other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You may, at any time, opt out of receiving such communications by contacting those third parties directly.
Aggregate or Anonymous Non-Personal Information: We may also share aggregate, anonymous, or de-identified non-personal information with third parties for their marketing or analytics uses.
Other: We also may share your information as disclosed to you at the time of collection, or otherwise with your consent.
4. YOUR CHOICES AND OPT-OUTS
Cookies, Tracking Options and California Do Not Track Disclosures
Certain parts of our Site and App require cookies. You are free to set your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Services or take full advantage of all of our offerings. Please refer to your Web browser’s or operating system’s website or “Help” section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences.
Opt Out Preferences
We provide our customers with the opportunity to opt-out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product or service. To opt-out of marketing communications, you may use one of these convenient methods:
Electronic Promotional Offers. If you do not want to receive emails from us regarding special promotions or offers, you may click the unsubscribe link in the footer of any email, or contact us firstname.lastname@example.org with “Unsubscribe Promotional Offers” in the subject line.
Mobile Promotional Offers. When you provide us with your mobile number for marketing purposes, we may send you certain marketing alerts via text message. Standard data and message rates will apply. If you no longer wish to receive mobile alerts from us, you can follow the instructions provided in those messages or otherwise reply “STOP” to any GoGet My Laundry alert.
Your instructions to limit the use of your information for these purposes will be processed as soon as reasonably practicable. Additionally, we are not responsible for informing third parties (including without limitation our third party service providers or partners) with whom we have already shared your personal information of any changes requested pursuant to this section, or for removing information from or causing information to be removed from the databases or records of such entities
Access to Your Information
THIRD-PARTY CONTENT, LINKS, AND PLUG-INS: The Services may have links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites.
Any information you may disclose on our Services, in blogs, on message boards, in chat rooms, or on other public areas on the Services or other third-party websites that the Services may link to, becomes public information. Please exercise caution when disclosing personal information in these public areas.
Protecting children’s privacy is important to us. We do not direct the Services to, nor do we knowingly collect any personal information from, children under the age of thirteen. If GoGet My Laundry learns that a child under the age of thirteen has provided personally identifiable information to the Services, it will use reasonable efforts to remove such information from its files.
We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and visitors and users of our Services. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures. When you enter sensitive information (such as credit card information) on our forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
HOW TO CONTACT US
1934 E. Camelback Rd. Ste: 120-309. Phoenix, AZ 85016 Phone: 800-396-1189